FAQ

How long does shipping take?

Orders ship within 1–2 business days, with estimated transit of 3–7 business days via a trusted carrier. You'll receive a tracking link by email once your order ships.

How much does shipping cost?

Shipping is free on orders over $75. For orders under $75, a flat rate of $5.95 applies. We currently ship within the United States.

What is your return policy?

Every order is covered by our 30-day money-back promise. If you're not in love, email us within 30 days of delivery for a full refund or exchange. No questions asked, even if you've opened and worn it. Refunds are issued to your original payment method within 5–10 business days after your return is received. See our Return & Refund Policy for details.

How does Subscribe & Save work?

Choose Subscribe & Save on any product to lock in a discount and receive it on your schedule, with priority shipping included. Skip, pause, or cancel anytime from your subscription page or by emailing us.

What if I'm not out of product yet? Can I skip a delivery?

Yes, and please do! If you're not running low, just skip or push back your next delivery instead of letting product pile up. Open your subscription page (sign in with your order email), then tap Skip or move the date. It takes about ten seconds, and you won't be charged for that cycle. Skip as many times as you like and pick right back up when you're ready.

How do I find my shade?

Each product page lists every shade with an honest description and undertone. Stuck between two? Email us and we'll match you. Our 30-day guarantee makes a swap easy.

How do I track my order?

Once your order ships, we'll email you a tracking link so you can follow its progress. If you have any trouble, reach out and we'll help.

How can I contact Maison Astrelle?

Email us anytime at help@maisonastrelle.com and our team will get back to you within one business day.